Frequently Asked Questions

• Simply contact Natsukashii by email: shop@natsukashii.nl, preferably in Dutch or English. Don’t forget to mention the product code in your email.
• I will answer your email within 24 hours, and inform you about the total costs for the requested item(s) + shipping.
• Once I have received your billing- and shipping address, you will receive an invoice and payment request.
• As soon as the payment has been made, the product will be carefully packed and shipped within 2 days to the shipping address provided. So keep in mind that it will not arrive the next day after your first email.

Yes of course, you can either send an email to shop@natsukashii.nl or use the general form on the contact page. Do not forget to mention the product code of the item(s) you are interested in. You will receive an answer by email from Natsukashii within 24 hours. You can send your request in English or Dutch.

Natsukashii would like to receive your:
shipping address
billing address (if different from shipping address)
your full name
email address
and phone number.
Your data will not be passed on to third parties or used for commercial purposes.

Natsukashii accepts payment via online bank transfer or Paypal (extra transaction costs will be charged).

Packages will be shipped from the Netherlands by PostNL parcel service.
Shipping costs within the Netherlands:
– package up to 10KG: € 6,95
– small package (accessories): € 4,15

Yes, shipping is possible within the European Union and beyond. Please note that import duties may be charged for countries outside the European Union. Please feel free to contact Natsukashii for shipping prices.

As soon as payment has been received, your order will be shipped within 2 working days. Natsukashii will send you a Track & Trace barcode, to track the shipment online.

You will receive a payment confirmation by email as soon as Natsukashii has received your payment. Once the order has been shipped you will receive a Track & Trace code.

Yes, all prices is in Euro and including VAT. Prices are excluding shipping costs.

The model on the pictures is me, for a blazer or top I usually wear size S or M (European size 36 or 38). My length is 164 cm. The dimensions mentioned in the item descriptions are:
– shoulder width: measured from left to right shoulder
– back length: back measured from top of shoulder to bottom
– sleeve length: measured from top to bottom
To make sure the Kimono jacket will fit you, measure your shoulder width and the length from your shoulder to your hip (see image). This will give you a good impression of the fit. If you have any questions or doubts, feel free to contact Natsukashii, via email shop@natsukashii.nl

• Make sure your hands are clean and dry before you touch a silk Kimono or Haori (Kimono jacket).
• Before you wear the Kimono/Haori let it hang to fresh air for at least one hour.
• Make sure you don’t wear greasy cream or make-up that make stains on the fabric.
• Do not expose the Kimono/Haori to rain, snow or direct sunlight. It will cause stains or discoloration.
• Be very careful when eating. If you reach out for something, lift the sleeve with the other hand.
• Carefully wrap each sleeve around your arms before putting on a (over)coat.

• Most Kimono and Haori (Kimono jacket) are made of delicate silk fabric, some are made of viscose, cotton or polyester. Never wash a Kimono in the washing machine or by hand, this can cause the fabric to shrink or discolor. It is advicable to bring it to the dry cleaner, but make sure that the dry cleaning understands the delicasy of the material and decorations. Natsukashii cannot be held responsible for damage after you have washed it.
• You can iron your Kimono/Haori gently at lowest temperature, preferably with a thin, white piece of cloth between the iron and the fabric. Do not use steam, as this may cause stains.
• To freshen up your Kimono/Haori, the best thing is to air it out (in the shade) for a while or near an open window or door. You can also hang it near a heater, but not too close, hot air can make the silk fibres contract.
• Avoid any contact with water (so pay attention to the weather forecast). A chemical scent will appear when it comes in contact with water. These are certain chemicals that are used in the silk production process. This smell will disappear when you hang it to dry for a while.
• When you accidentally drop some food or drink on a Kimono/Haori do not try to scrape or scrub the dirt off. You will spread it and the damage gets worse.
• Please be careful on your vintage item, treat and wear it with tender love and care.

• Before you store it let the Kimono or Haori (Kimono jacket) hang out to dry air for a few hours. However, do not leave on a hanger for days, otherwise it may fade or lose its shape.
• Fold the Kimono/Haori carefully, see how to fold on the image below.

• Leave a sachet of lavender or a piece of cedar wood on yourKimono/Haori when you store it, it will give it a fresh scent and it will keep away moths.
• If you store the kimono for a longer period of time, air it out once in a while. Hang it on a dry spot for a couple of hours, and protect from direct sunlight.

• Display your kokeshi indoors, not in direct sunlight to prevent fading. Even if you avoid direct sunlight, the color may gradually fade depending on the amount of light and aging.
• Don’t display your kokeshi near heat sources or in humid places as it may cause discoloration and cracks.
• Don’t wash or wipe your kokeshi doll with water or place on a wet surface. This can cause the paint to peel off or fade, or crack the wood after it dries.
• Remove dust by gently wiping with a soft, dry cloth. It is not recommended to treat the kokeshi with a wax, as most waxes contain a solvent, which can cause discoloration.

The click-and-buy webshops of most fast-fashion brands don’t give you the opportunity to get advice or ask that specific question. Natsukashii is there for you to answer your questions before you place your order.

Natsukashii prefers slow fashion, by promoting a more ethical and sustainable way of living and conscious buying. All vintage items are of high quality and selected with a lot of love and attention.

Natsukashii is an online shop, I don’t have a physical store. Though I would like to meet you and give you the opportunity to see, buy or try on the various Natsukashii items. A few times a year Natsukashii participates in Japan related markets within the Netherlands. Keep an eye on my instagram account or this website for updates on the next market where we can meet.

Natsukashii is happy to answer your questions and request. Simply fill in the form on the contact page or send an email to shop@natsukashii.nl, don’t forget to mention the product code. Natsukashii will answer you by email within 24 hours. Clearly state your full name and email address when you use the form. You can contact me in English or Dutch.

All product photos on this site are made with natural light and every effort has been made to display the products as true to color as possible. No color filters are used. The colors can best be judged on the detailed photos. Please note that any color settings on your screen may show the colors of the products slightly differently.

I hope you take the time to carefully review the photos and descriptions before making your purchase. This way, you can select your item with confidence. Natsukashii values a sustainable and personal approach to shopping—embracing slow fashion over fast fashion.
If you have any doubts or questions, please don’t hesitate to reach out via email at shop@natsukashii.nl.

Returns & cancellation policy
Have you carefully considered your order but find yourself not completely satisfied with your vintage find from Natsukashii.nl? You have the right to cancel your order within 10 days of receipt. You will receive a full refund, including shipping costs. The only costs at your expense are those for returning the item from your address to Natsukashii, as well as any customs duties. If you wish to exercise your right of withdrawal, please ensure the product is returned with all supplied accessories, in its original condition and packaging.
Before returning your item, kindly contact me in advance at shop@natsukashii.nl. Once your return is received in good condition, I will process your refund within 14 days of registration.

All your personal data will only be used for the correct handling of your order. Your data will never be provided to third parties.